Introducing “Helen,” a new interactive chat assistant to help people find answers to questions about COVID-19 medical care without having to leave home. Helen guides users through a coronavirus symptom checker and advises on next steps for care, including connecting users with nurses who can answer specific care questions and schedule telehealth appointments with a medical provider.
Telehealth sessions allow the patient at home to video chat with the medical provider using a mobile device or computer. During the virtual appointment, the provider can assess the patient, prescribe treatment, and order COVID-19 testing if needed.
Patients who report life threatening symptoms are encouraged to call 911 or go to their local emergency department.
The symptom checker is for adults ages 18 and older; questions about COVID-19 for patients under 18 years of age should be directed to the child’s pediatrician.
For more information about Helen, please visit CovenantHealth.com/coronavirus/covid-19-screening-tool.