Tobacco Free Campus
LeConte Medical Center is committed to our mission to serve the community by improving the quality of life through better health. The campus provides a tobacco free environment, both inside buildings and on the grounds. Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay. Visitors and Guests who choose to use tobacco products are required to move off campus before using them.
Key Phone Numbers
| Area/Department: |
Extension: |
Phone: |
| Main number |
67000 |
446-7000 |
| Direct Dial Patient Rooms |
67XXX |
446-7+Room # |
|
Birthing Center
|
68220 |
446-8220 |
| Breast Center |
68000 |
446-8000 |
| Financial Counseling |
68687 |
446-8687 |
| Gift Shop |
68425 |
446-8425 |
| Human Resources |
68750 |
446-8750 |
| Housekeeping |
68133 |
446-8133 |
| Imaging/Radiology |
67900 |
446-7900 |
| Medical Records |
68625 |
446-8625 |
| Nursing Home |
|
429-6694 |
| Security |
67600 |
446-7600 |
| Thompson Cancer Survival Center |
69025 |
446-9025 |
| Volunteer Services |
68400 |
446-8400 |
Note: Extensions that begin with a “6” cannot be called directly from outside the hospital.
Understanding Your Bill
LeConte Medical Center is committed to providing you a better understanding of our billing system. Our Patient Accounting Department is staffed with personnel to assist you with specific questions or concerns you may have. Our billing process begins when our Medical Records Department completes the coding of your visit. At that time a Summary Statement is produced and mailed to your home. This statement summarizes charges for services you received and advises you of the applicable insurance claims we file on your behalf. Each applicable insurance company will be listed on the top right side of your Summary Statement. If you have additional insurance not previously provided, please contact us immediately. In approximately 60 days you will begin to receive Detail Statements of your account. Once an insurance payment is received, your corresponding out-of-pocket expense, such as co-insurance or a deductible, will be reflected on the statement as the patient’s responsibility. Upon receiving final payment from your insurance company, a Detail Statement will be produced indicating that all insurance benefits have been paid. The remaining balance is your responsibility.
Full payment for the balance remaining after insurance payment is expected within 30 days. If you are unable to pay the remaining balance in full, please contact our office immediately to establish payment arrangements. We offer a variety of payment options, including Discover, MasterCard and Visa payment is not received within 30 days or payment arrangements have not been reached, you will receive a final notice letter. If your account is paid in full by your applicable insurance plans, you will receive an informational statement informing you that your account is paid in full. Our office is staffed with personnel to assist you at any point during our billing cycle. To ensure that your claim is processed accurately and in a timely manner, it is important that you provide current and correct information at the time of admission. It is also important to understand that the Detail Statements you receive are to advise you of the status of your claim. If your insurance company is not responding, please take the time to call them and inquire about the status of the claim. Each visit to LeConte Medical Center will generate a new account number. This account number will help you follow this account through the billing process.
The statements you receive will reflect only that specific account. Statements will not include any Physician charges. Professional charges for the Emergency Department physician, hospitalist, radiologist, cardiologist, pathologist, anesthesia, and all other specialty physicians are billed separately by the physician’s office. These charges are NOT considered part of the hospital bill.
If you are have received treatment in the Emergency Department you will receive a bill from SE Emergency Physicians for the services rendered to you by the attending physician. If you have any questions regarding the bill from SE Emergency Physicians, please contact them at 1.888.952.6772 Again, please feel free to contact the LeConte Medical Center staff if you have any questions or concerns about the billing process.
Office and Phone Line Hours: Monday – Friday, 8 am– 4:30 pm Phone: 865.374.3000 or 800.230.1130 Payment Address: P.O.Box 888001 Knoxville, TN 37995 Mailing Address: Knoxville Business Office Services Building B, Suite 401 1410 Centerpoint Blvd. Knoxville, TN 37932
LeConte Medical Center serves the community by improving the quality of life through better health. It is our philosophy that no one shall be denied medically necessary services based upon an inability to pay for those services. Applications for patients seeking financial assistance for medically necessary services are available during the registration process or by contacting our Financial Counselor at 446.8687. Our financial counselor is available from 7:30 am– 4 pm, Monday through Friday.
Hospital Charges
The charge for your room depends on the type of accommodations provided. The charge includes the cost of your room and meals, housekeeping services, support personnel services, and 24-hour nursing care. Other charges that may be incurred are ancillary charges and professional charges. Ancillary charges are charges for services that may include laboratory tests, supplies, medications, physical therapy, X-rays, operating room charges, and others. Ancillary charges will appear on your hospital bill. Professional charges are the charges for your attending and/or consulting physicians. These professional charges are billed separately and are NOT considered a part of the hospital bill. Consulting physicians are independent contractors and may include hospitalists, radiologists, pathologists, anesthesiologists, emergency physicians, and any other consultants that your attending physician deems necessary. If you have any questions concerning our billing procedure or if you would like a copy of your bill after you go home, please call our business office at 374.3000. For inquiries while you are still a patient, please contact our Financial Counselor’s office at 446.8687. We will be happy to assist you.
Insurance and Financial Responsibility
If you are like most patients, you have come to LeConte Medical Center with insurance coverage. It is to your benefit to supply all insurance coverage you have at the time of admission, including Medicare supplements; spouse’s date of birth, social security and policy number (if applicable); individual policies and other liability insurance. After the insurance has been verified, pre-certified if necessary and the procedure is completed, a claim will be issued for the full bill. The amount the insurance will pay is determined by the insurance company, not the hospital. If you are covered by more than one insurance company, a claim will be processed with all companies. If there is an overpayment, a refund will be made to the appropriate party within the guidelines of Tennessee law. The remainder of the bill not covered by the insurance companies is the responsibility of the patient.
NOTE: Even though the hospital files an insurance claim on your behalf, your assistance in resolving unpaid insurance claims is most appreciated. Important Notice of Independent Contractor Status of Healthcare Practitioners The medical treatment rendered to patients during their hospitalization will be provided by independent healthcare practitioners who are not agents or employees of the hospital. This includes, but is not limited to, attending and consulting physicians, surgeons, anesthesiologists, cardiologists, radiologists, pathologists, neurologists, hospitalists, intensivists, emergency department physicians, physician assistants, dentists, endodontists, oral surgeons, nurse practitioners, midwives, certified registered nurse anesthetists, and other healthcare professionals. The Independent practitioners are independent contractors and are not subject to the control and supervision of the hospital.The hospital is not responsible for the activities of these independent contractors.
Mail and Flowers
Mail is delivered to patient rooms each weekday. Mail received at the hospital after the patient’s discharge will be forwarded to the patient’s address. Flower deliveries are made daily.
Release of Patient Information
Due to the federal regulations and revisions to the Patient Privacy Act, we do not give information about our patients over the phone. If you would like us to provide updates on your condition to your family you can provide them with your personal P.I.N. code.
Patient pick-up at discharge
Your caregiver will direct your family member(s) to the Patient Pick-up Area to pick you up. A staff member will bring a wheelchair to your room and take you to the discharge area and assist you with your departure.
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Home Health providers offer a wide range of healthcare services in the comfort of home.
When daily nursing care or prolonged convalescence is required, recovery is usually more comfortable and cost-effective at home. In-home services include everything from nursing and physical therapy to medical social service and hospice care. RNs, LPNs, nurse's aides, companion sitters, home infusion, home medical equipment and respiratory services are all available. Services are available 24-hours a day, 7-days a week, with offices throughout the area. Home care and hospice arrangements can be made through your physician or Case Manager.